OUR STORY

Frequently Asked Questions

Find all the answers you need with our FAQ section.

We are working to ensure Standard Delivery within 3-5 days and we’re now offering Next Day Delivery. Some furniture and storage items are delivered directly from our suppliers and can take longer to arrive – usually about 3 days, but sometimes up to 15 working days.

Unfortunately we are unable to change an order once it has been sent to us. This includes changing the size/colour of an item, removing or adding an item, changing the delivery address or any payment methods.

We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. Occasionally we all make purchases we’re not 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items, in a resalable condition and in their original packaging within 90 days.

We regulary publish catalogues and leaflets throughout the year. Look out for them in our stores, national press and online. Also make sure you sign up for oue emails and be the first to receive all the latest products and special offers.

We like to give you plenty of payment options, so you can use any of the cards listed at the bottom of the website. We also take security very seriously indeed, so your details will be safe with us.

There are a number of ways you can search for a product. Simply browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or branded types

We want you to buy with confidence from us and to understand all your Consumer Rights. There is a telephone and online service offering information and advice on consumer issues which is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.

Yes, contact us for more details.

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